Wednesday, April 11, 2012

Purchased coins but nothing has arrived yet

PSN is XP1STO. Is there a delay in getting them once you buy? Been waiting about 10 minutes now...|||Ive been waiting nearly three days. Still nothing.|||WTF?!?! You for real? That's a joke man. EA, can you please sort this out asap!! $110 (AUD) is a lot of money.|||Yes its true approx $140 of DLC and received zero.
Im hoping they can help me soon...its brought mut to a screaming stop for me.
Last year i lost about approx $16 in BCA packs and i let that slide due to ongoing blame from Sony/EA. It was easier just to take the loss but $140 is a bit different.
|||Same here bought 30000 coins through PSN about 3 hours ago and nothing !!
PSN have charged me but no coins : (|||You guys know once you purchase coins in game you have to go to the dashboard to let them download then restart the game right?|||Dashboard? I'm on PSN...|||I bough a legendary pack on PSN and 2 loads of coins haven't recived anything will I or do they enjoy stolen money on MUT 11 the coins showed up streight away|||Exactly Sewellsters, it's bs. I have been on the phone to Sony and they said they will look into it and call me back in 72 hours. EA have completely washed their hands of it and say it's a PSN / Online Store issue... Ridiculous.
I will prob get a refund and trade in Madden back to EB as it's pretty crap this yr anyways. Very disappointed.|||


Exactly Sewellsters, it's bs. I have been on the phone to Sony and they said they will look into it and call me back in 72 hours. EA have completely washed their hands of it and say it's a PSN / Online Store issue... Ridiculous.
I will prob get a refund and trade in Madden back to EB as it's pretty crap this yr anyways. Very disappointed.

This is not the case. The money goes directly to EA accounts when you purchase anything inside madden/mut. Dont let EA push you towards Sony. Thats why the card pack/coin purchases dont show in your download list on the psn.
EA have acknowledged its a fault there end they are aware of in an email to me.
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You guys know once you purchase coins in game you have to go to the dashboard to let them download then restart the game right?
Ive been playing mut since 10, so i am aware how to purchase coins/card packs etc. I think the majority of issues are ps3 users.|||Whoever is to blame this is a joke and I will not be letting it go, even once it's resolved. I would love someone from EA to come on here and explain what's going on. This is what I got from 3 different EA people:
1:
Hitender: When did you purchase the coins ?
Chris Giaouris: About 5 or 6 hours ago...
Hitender: From psn store?
Chris Giaouris: Correct, I pressed 'triangle' in the game and purchased that way.
Chris Giaouris: The purchase is showing on my transaction history also
Hitender: In that case yon need to contact to PSN store.
2:
Tony H.: I apologize but I am unable to see the transaction on my side as the transaction was through Sony. I can't give you coins.
Chris Giaouris: So nobody wants to take responsibility for my missing coins or $110?
Tony H.: Your purchase was through Sony, not Electronic Arts. When we let a company print copies of our games for their console we sell the rights to them and any in game purchases go to the company *Sony* or for Xbox 360 *Microsoft*. I can't refund a purchase that was not directly through Electronic Arts. I do apologize.
3:
Rajeev: I would request that please wait for 24 hours. Sometimes it take time to get the points added. If it will not be added to your account after this period please contact us again. So that we can escalate this issue to higher level of support
What a joke...

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